What Is Responsible Gaming?
Responsible gaming is the practice of engaging with online casino games and sports betting — including cricket betting on the BPL, IPL, T20 World Cup, and other markets — in a way that is safe, affordable, and enjoyable. At yesb11, we believe that every player in Bangladesh deserves access to a gambling environment where fun never comes at the cost of financial wellbeing or personal health.
Responsible gaming means setting clear boundaries before you start playing, understanding the odds and the house edge, never chasing losses, and recognising when to take a break. It also means having access to reliable tools that enforce those boundaries on your behalf — because we know that self-discipline alone is not always enough, especially in fast-paced live casino or in-play cricket betting environments.
yesb11's Approach to Player Protection
yesb11 has integrated responsible gaming principles into every layer of the platform — from registration through to withdrawal. Our player protection framework is built around four core commitments: prevention, detection, intervention, and support.
Prevention begins at account creation. Every new yesb11 account requires age verification to confirm that the applicant is 18 years of age or older. Our KYC process cross-references identity documents to ensure that minors cannot access the platform. Players are also invited to set their responsible gaming limits — including deposit caps and session time reminders — during the onboarding process before they ever make a first deposit via bKash, Nagad, Rocket, or any other payment method.
Detection is carried out through our automated player monitoring system, which continuously analyses gameplay patterns, deposit frequency, session duration, and wagering behaviour. When our system identifies patterns associated with problem gambling — such as rapidly increasing bet sizes, repeated deposits within short intervals, or extended unbroken sessions — it flags the account for review and may trigger a responsible gaming prompt directly within the player's session.
Intervention occurs when the platform proactively reaches out to a player. This may involve a personalised message from our customer support team, a mandatory reality check screen, a temporary deposit restriction, or a referral to the responsible gaming self-assessment tool. yesb11 will never pressure a flagged player to continue playing or to increase their deposit.
Support is available 24 hours a day, 7 days a week via live chat from within the yesb11 platform. Our trained support team can assist with activating any responsible gaming tool, processing a self-exclusion request, or simply providing a listening ear for a player who feels their gambling is getting out of hand.
How to Use yesb11's Responsible Gaming Tools
All responsible gaming tools are accessible from the Account Settings section of your yesb11 dashboard after completing your yesb11 Login. No telephone call or email is required — every control can be activated instantly in just a few clicks. Here is a summary of each available tool and how to activate it:
- Deposit Limits: Navigate to Account Settings → Responsible Gaming → Deposit Limits. Select your preferred period (daily / weekly / monthly) and enter the maximum amount in BDT. The limit is applied instantly. Requests to increase an existing limit are subject to a 24-hour review period before taking effect.
- Loss Limits: Navigate to Account Settings → Responsible Gaming → Loss Limits. Set the maximum net loss you are comfortable with per day, week, or month. Once reached, further wagering is suspended until the period resets.
- Session Time-Out: Navigate to Account Settings → Responsible Gaming → Time-Out. Choose a duration (30 minutes up to 7 days). Your account will be immediately suspended for that period. A time-out can be ended early only after a mandatory 24-hour waiting period.
- Reality Check: Navigate to Account Settings → Responsible Gaming → Reality Check. Set your preferred reminder interval (30, 60, or 90 minutes). An on-screen notification will appear at each interval displaying your total session time and net win/loss position.
- Self-Exclusion: Navigate to Account Settings → Responsible Gaming → Self-Exclusion. Select a duration of 6 months, 1 year, 3 years, or indefinite (permanent). Self-exclusion takes effect immediately and cannot be reversed before the chosen period expires. Promotional emails and marketing communications are also suspended automatically during a self-exclusion period.
Keeping Gambling Safe for the Whole Family
If you share a device with other family members — including children — yesb11 strongly recommends using a password manager or device-level parental controls to prevent unauthorised access to your yesb11 account. Never share your login credentials with anyone, and always log out of your yesb11 Login session after each visit, especially on shared mobile devices. Parental control software such as Qustodio, Net Nanny, or built-in device screen time tools can also be used to block gambling-related websites at the device level for younger household members.