yesb11 Privacy Policy

1 Introduction & Scope

yesb11 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the yesb11 online casino and cricket betting platform. This Privacy Policy ("Policy") describes in detail the categories of personal data we collect, the purposes for which that data is processed, the legal grounds on which we rely, the circumstances under which data may be shared with third parties, and the rights available to you as a data subject.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the contractual framework governing your use of the yesb11 platform. By creating a yesb11 account or by continuing to use the platform after the effective date of this Policy, you confirm your acknowledgement of the practices described herein.

This Policy covers data collected through all channels including website registration forms, yesb11 Login sessions, deposit and withdrawal transactions, customer support interactions, and any voluntary submissions made by you through the platform.

2 Data Controller Information

For the purposes of applicable data protection legislation, yesb11 is the data controller in respect of all personal data collected through the yesb11 platform. As data controller, yesb11 determines the purposes and means by which your personal data is processed.

If you have any questions, concerns, or requests relating to the processing of your personal data, or if you wish to exercise any of the rights described in Section 11 of this Policy, you may contact our dedicated data protection team using the contact details provided in Section 14.

3 Data We Collect

yesb11 collects personal data across several categories. The specific data collected from any individual player depends on how they interact with the platform and what services they access. The following table summarises the main categories of personal data we collect and the purpose of each:

yesb11 does not intentionally collect any special category data (such as health information, political opinions, or biometric identifiers) unless expressly required for the purposes of responsible gaming assessments, in which case such collection will be clearly flagged and subject to explicit consent.

4 How We Collect Your Data

yesb11 collects personal data through a combination of direct submissions from you, automated technical means, and in limited circumstances, from trusted third-party sources. The specific collection methods include:

• Direct submissions: Data you provide when completing the yesb11 registration form, updating your account profile, submitting KYC documents, contacting customer support, or participating in surveys or promotions.
• Automated technical collection: Data collected automatically when you access the yesb11 platform, including IP addresses, device identifiers, browser fingerprint data, and session activity logs. This collection occurs through server logs, cookies, and similar tracking technologies (see Section 8).
• Payment processors: When you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, or a bank transfer, the relevant payment service provider shares transaction confirmation data with yesb11 to facilitate accurate crediting and reconciliation of your account balance.
• Identity verification services: Where yesb11 engages a third-party KYC or identity verification provider to confirm the authenticity of documents submitted during account registration or at a later verification stage, that provider will share the outcome of the verification check with yesb11.
• Publicly available sources: In limited fraud-prevention contexts, yesb11 may cross-reference publicly available records to confirm the accuracy of information provided during registration.

5 Legal Basis for Processing

yesb11 processes your personal data only where a valid legal basis exists. The legal bases on which we rely are as follows:

• Contractual necessity: Processing that is necessary to perform the contract between you and yesb11 — including operating your account, processing deposits and withdrawals, and resolving disputes — is carried out on the basis of contractual necessity.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) checks, age verification, and fraud reporting, is carried out on the basis of legal obligation.
• Legitimate interests: Processing undertaken to protect the security of the platform, detect and prevent fraud and bonus abuse, improve the quality of our services, and enforce our Terms & Conditions is carried out on the basis of yesb11's legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing purposes — including promotional emails, SMS, and push notifications relating to bonuses, new game launches, and seasonal offers such as Eid or BPL cricket promotions — is carried out on the basis of your explicit consent, which you may withdraw at any time.

6 How We Use Your Data

yesb11 uses the personal data we collect for the following specific purposes:

• Creating, maintaining, and securing your yesb11 account and yesb11 Login credentials.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard.
• Verifying your identity and age in accordance with our KYC obligations to ensure compliance with the 18+ age restriction.
• Detecting, investigating, and preventing fraudulent activity, multi-accounting, collusion, money laundering, and other forms of prohibited conduct as defined in our Terms & Conditions.
• Monitoring gameplay and transaction patterns to identify potential problem gambling behaviour and to deliver our responsible gaming tools where appropriate.
• Responding to customer support requests, resolving disputes, and maintaining records of communications for quality assurance purposes.
• Sending you transactional notifications relating to your account, such as deposit confirmations, withdrawal status updates, and security alerts.
• Sending you promotional communications about yesb11 bonuses, new game releases, and seasonal campaigns — only where you have provided explicit consent to receive such communications.
• Analysing aggregated, anonymised usage data to improve the performance, design, and content of the yesb11 platform for Bangladeshi players.

7 Sharing Your Data

yesb11 does not sell, rent, or trade your personal data to any third party. However, in order to operate the yesb11 platform effectively and comply with our legal obligations, we share certain categories of personal data with the following types of third parties under strict data processing agreements:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card networks (Visa, Mastercard) receive only the minimum financial data required to process your specific transaction.
• Identity verification providers: Third-party KYC services engaged by yesb11 to verify the authenticity of identity documents submitted during the account registration or verification process.
• Game technology providers: Providers such as Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and Microgaming receive anonymised session identifiers necessary to deliver their game content and maintain game integrity. These providers do not receive your full identity or financial data.
• Fraud prevention and security services: Third-party platforms engaged to detect suspicious login patterns, automated bot activity, and account takeover attempts may process IP address and device fingerprint data.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory instruction, yesb11 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities.

All third-party processors engaged by yesb11 are contractually required to process your personal data only for the specific purpose for which it was shared, to maintain appropriate technical and organisational security measures, and to refrain from any further disclosure without yesb11's prior written authorisation.

8 Cookies & Tracking Technologies

The yesb11 website uses cookies and similar client-side tracking technologies to enhance your browsing experience, maintain your yesb11 Login session, and gather anonymised analytics data. The categories of cookies used on the yesb11 platform are as follows:

• Strictly necessary cookies: These cookies are essential for the yesb11 platform to function. They maintain your login session, remember your language and currency preferences, and enable secure transactions. These cookies cannot be disabled without impairing the functionality of the platform.
• Performance and analytics cookies: These cookies collect anonymised information about how visitors use the yesb11 website — for example, which pages are visited most frequently and whether any error messages are displayed. This data is used to improve platform performance and user experience.
• Functional cookies: These cookies enable the yesb11 platform to remember choices you have made, such as your preferred game view, responsible gaming limit settings, and notification preferences, to provide a more personalised experience.
• Targeting and preference cookies: Where you have consented to receive personalised promotional content, these cookies may be used to deliver offers and bonus notifications relevant to your gaming history and preferences. These cookies are only activated with your explicit consent.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from accessing certain features of the yesb11 platform, including the ability to complete your yesb11 Login and access your account balance.

9 Data Security

The principal security measures in place at yesb11 include:

• 256-bit SSL/TLS encryption on all data transmissions between your browser and the yesb11 servers, ensuring that data in transit cannot be intercepted.
• Cryptographic password hashing using bcrypt or an equivalent industry-standard algorithm, ensuring that your login password is never stored in a recoverable plain-text format.
• Two-factor authentication (2FA) available to all registered players for an additional layer of yesb11 Login security beyond username and password.
• Strict internal access controls ensuring that yesb11 staff can only access personal data on a need-to-know basis relevant to their specific role and function.
• Regular penetration testing and security audits conducted by qualified third-party cybersecurity specialists to identify and remediate vulnerabilities proactively.
• Encrypted data storage for sensitive personal data held at rest, including financial records and identity documents.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, yesb11 will notify affected players in a timely manner and take all reasonable steps to contain and mitigate the impact of the breach.

10 Data Retention

yesb11 retains personal data for no longer than is necessary to fulfil the specific purpose for which it was collected, or as required by applicable law. The general retention principles applied by yesb11 are as follows:

• Active account data: Personal data associated with an active yesb11 account is retained for the duration of the account's active status and for a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations.
• Transaction records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of seven years in accordance with applicable financial record-keeping requirements.
• KYC documents: Identity and address verification documents are retained for the duration of the account relationship and for five years following account closure or the completion of any associated regulatory review.
• Customer support communications: Live chat transcripts and email correspondence are retained for up to three years for dispute resolution and quality assurance purposes.
• Marketing consent records: Records of your marketing opt-in or opt-out status are retained for the duration of the account relationship to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

11 Your Privacy Rights

Subject to applicable law, you have the following rights in respect of the personal data yesb11 holds about you. To exercise any of these rights, please contact our support team using the details in Section 14. We will respond to all verified requests within 30 calendar days of receipt.

• Right of access: You have the right to request a copy of the personal data yesb11 holds about you and to receive information about how that data is being processed.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by yesb11 be corrected or completed without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that yesb11 delete your personal data. This right is subject to overriding legal obligations — for example, we cannot delete financial transaction records that we are legally required to retain.
• Right to restriction: You have the right to request that yesb11 temporarily suspend the processing of your personal data while a dispute over accuracy or lawfulness is resolved.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests. yesb11 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.

12 Children's Privacy

If yesb11 becomes aware that personal data has been inadvertently collected from a person under the age of 18, that data will be deleted from our systems immediately and the associated account will be permanently closed. Any deposits made by an underage player will be returned to the original payment source after deducting any resulting losses, in accordance with our Terms & Conditions.

Parents and guardians who believe that a minor in their care may have accessed or registered on the yesb11 platform are encouraged to contact our support team immediately so that the matter can be investigated and resolved without delay.

13 Changes to This Policy

yesb11 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, business operations, or data processing practices. When a material change is made, yesb11 will notify registered players by posting a prominent notice on the website homepage and, where appropriate, by sending a notification to the email address registered to your account.

The effective date at the top of this Policy will be updated each time a revision is made. Your continued use of the yesb11 platform following the publication of any update constitutes your acknowledgement of the revised Policy. We encourage you to review this page periodically to remain informed of how your personal data is being handled.

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or need to report a potential data security concern, please contact the yesb11 data protection team through the following channels:

• Live Chat: Available 24/7 from within the yesb11 platform after completing your yesb11 Login — the fastest way to reach our team.
• Email: [email protected] — displayed as plain text, not a clickable link. Our team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all email enquiries within 24 hours.